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Privacy Policy
Thank you for visiting RLB Sexologue’s website and reviewing its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.
This privacy policy is composed of the following elements:
1.Objectives of the privacy policy :
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.
To ensure this protection, RLB Sexologue will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.
The purpose of the Policy is to inform users of the purposes and manner in which RLB Sexologue , or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users.
For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.
This Policy applies from August 30, 2023.
This Policy replaces the Privacy Policy as of August 30, 2023.
We are committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.
We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It may not always be possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.
Information is collected in accordance with the purposes and objectives set out in this privacy policy.
Here are some of the reasons we collect your personal information:
RLB Sexologue may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.
The personal information we collect, and its sensitivity, may vary depending on the context of your interactions with RLB Sexologue. This is why it is important for us to inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to :
Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.
Proof of identity. Passwords, password hints and similar security information used to identify you and access your account.
Demographic data. Information about you, such as your age, gender, country and language of communication.
Payment data. Data required to process your payments, such as your payment instrument number (e.g. your credit card number) and the associated security code.
Subscription information. Information about your subscriptions to cultural events and company newsletters.
Images and sounds. Audiovisual data used to ensure the safety of our users, in particular on the sites of cultural events for which we are organizers or hosts.
Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this data is generated by us.
Other examples of interaction data we collect include:
Provide our products and services. We use data to operate our products and services, as well as to provide you with rich, interactive experiences.
Product and/or service improvement. We use data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or when consulting an online program, etc.).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.
Development of products and/or services. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers’ needs.
Customer support. We use data to diagnose and resolve problems with products and/or services, restore access to your personal account, and provide other support and assistance services.
To help secure and resolve problems. We use data to help secure and resolve problems with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and informing them of updates to our products and services. This may include the use of automated systems to detect security problems.
Security. We use data to protect the security of our products and customers. Our security features range from preventing malware from running and notifying users when malware is detected on their device, to using video surveillance to ensure public safety at events.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can purchase e-mail subscriptions, respond to surveys and choose whether or not to receive promotional communications from RLB Sexologue by e-mail, SMS, postal mail and telephone. For more information on how we manage your contact information, e-mail subscriptions and promotional communications, please see the Access and Control of Your Personal Information section of this Policy.
Relevant offers. RLB Sexologue uses data to provide you with relevant and important information about the products and services we offer. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your entertainment interests and suggest new activities that you might enjoy.
Advertising. RLB Sexologue uses data collected through interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased in our online shops/ticketing.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure that we comply with our obligations to protect the privacy of children or to ensure that the customer complies with the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.
Research. We use data to carry out research, in particular for scientific purposes and in the public interest, where permitted by law.
RLB Sexologue attaches the utmost importance to the security of your personal information and undertakes to treat it in accordance with industry standards and norms, and solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, given the security limitations inherent in transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user’s own risk.
RLB Sexologue ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.
You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
There may be circumstances where we will not be able to provide you with access to your personal information. For example, where access may lead to the disclosure of another person’s personal information and that person refuses to consent to the disclosure, or where legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot provide you with access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
We do not share your personal information with companies, organizations, or individuals outside of RLB Sexologue, with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
In particular, we use the services of third-party suppliers to pool, clean and analyze data in the cultural sector so that they can add value to this data and develop tools for the benefit of the public or players in the sector. To this end, these suppliers process the information provided as follows:
The data is first prepared, then sorted so that it can be used.
From the prepared data, the supplier creates global statistics containing general, non-personal information, sometimes combined with data from similar sources. This pooled data is then used to establish global statistics such as origin analyses (mainly via postal codes), seasonality analyses or price analyses (shopping basket type).
These data are then enriched in two different ways. The first is enrichment using freely available third-party data, such as Census socio-demographic data by postal code. The second process is called inferential enrichment. Inferential enrichment consists, for example, in the case of a ticket purchased at the “under 25” fare, in deducing that the individual concerned is under 25.
RLB Sexologue will not sell or rent your personal information to third parties.
RLB Sexologue may use “cookies”, Internet tags, web beacons, log files or other technologies to collect certain personal information about visitors to our Web sites, as well as about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Web site that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on the site and any other statistics.
Cookies are used to retrieve search history and shopping baskets (e.g. ticket purchases) related to the session, to facilitate the user’s online browsing experience. It is important to note that, depending on the settings you have chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you of the presence of cookies, giving you the chance to decide whether or not to accept them.
Please note that our website may contain links or references to third party websites. This policy no longer applies when you leave our website and RLB Sexologue is not responsible for the collection or processing of personal information by or through these third parties or external sources.
RLB Sexologue keeps the data collected for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, RLB Sexologue takes physical and technical measures to ensure the security of data containing personal information.
The primary locations where personal information is stored are in cities where RLB Sexologue maintains offices or facilities and in cities where Google and Sogetel maintain servers containing data collected by RLB Sexologue.
Personal information may be stored outside the country in which you live, if a third-party supplier or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.
Other information
Changes to these rules :
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We will always indicate the date on which the latest changes were made and allow you to access the archived versions to consult them. If the changes are significant, we will publish a prominent notice on our website (including, for certain services, via e-mail notification).
Person in charge of compliance :
If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
Suzanne Leduc
RLB Sexologist
932, 3e avenue, Val d’Or (QC) J9P1T3
Phone number: 819-824-9651 ext. 6
Email: sleduc@hmcontinental.com
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